Terms and Conditions
Little Butterfly Toys has taken great care to ensure prices are accurate. Prices may change over time and all prices include VAT where appropriate. Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we both have accepted your order. No contract will exist until we have confirmed this.
All sales and delivery charges made through Little Butterfly Toys are chargeable using Pound Sterling (£’s). Any currency converter/s accessed via this Web site or over the telephone is intended as a guide to help buyers based in Southern Ireland. Little Butterfly Toys. Com accepts no responsibility for incorrect information or exchange rates supplied.
Little Butterfly Toys. Com uses external payment service providers of their choosing. Therefore, all handling of personal and payment information is handled by a third-party and we are unable to take responsibility for any loss or misuse of such data.
Customers should be aware that Little Butterfly Toys. Com is never (at any time) in possession of payment, (and more specifically) card details when payments are made online. As an organisation we are informed only whether a transaction is approved or declined.
As a result it is impossible for Little Butterfly Toys. Com to charge multiple times for an online order – this can only occur through customer error, usually as a result of confusion/malfunction of Internet browsers.
Should any customer make duplicate payments for orders, then wherever possible Little Butterfly Toys. Com will refund the duplicate payments as a matter of course. If this action has not taken place then please contact us by any method before notifying a bank or card provider as a chargeback. Duplicate payments are not a fault of Little Butterfly Toys. Com, our website or payment service provider and therefore it is likely bank/card providers will not respond positively to a chargeback request.
In the unusual case of payment details being given to any representative for manual transaction all details will be destroyed once payment is approved.
Items are usually dispatched within 7 working days BUT LITTLE BUTTERFLY TOYS WILL ALWAYS ENDEAVOUR TO GET YOUR ITEMS SOONER. We dispatch all items (using different methods) wherever you are and do not offer a collection service. At present we are regretfully unable to offer shipping to anywhere outside of the United Kingdom. Apart from exceptionally busy periods, we offer delivery of items within a 7 working day period from point of order, in exceptional circumstances (and when an item is unavailable) customers will be informed within a 48 Hour period from point of order.
We aim to deliver goods to you within the time indicated by us online at any time (usually within 7 working days) but we cannot give an exact delivery date. If we have not delivered the goods within 14 days of ordering then you may cancel the contract and we will refund any monies paid. This condition excludes the supply of bespoke products or services, which will be subject to their own conditions of supply and delivery.
Any free or reduced delivery offers are based on standard United Kingdom delivery rates. This excludes the Channel Islands, Outer Hebrides, Isles of Scilly, Isle of Man and all overseas territories such as Gibraltar and Belize, for which we can offer delivery at an additional fee.
Little Butterfly Toys. Com uses Royal Mail ‘Standard’ Parcel Service for small items and My Hermes for larger items and orders containing multiple products.
littlebutterflytoys.com reserves the right to ship product/s directly to customers via suppliers if convenient to both parties.
All shipment timescales and prices are based on Royal Mail Parcel Service, My Hermes, Mon-Fri 08:00-18:00; Saturday deliveries or specific delivery times are not included as standard.
Shipments to multiple addresses are not possible from a single order and customers should submit separate orders and be subject to separate shipping charges for each address.
Little Butterfly Toys. Com cannot be held responsible for incorrect billing or shipping addresses being submitted at the time of order. This is a costly and inconvenient mistake for all parties and we would suggest that extra care is taken to ensure delivery addresses (in particular) are correct. Most commonly we experience difficulty when only a house name is submitted when there are actually house/property numbers available; if in doubt submit both.
Please be aware that deliveries are made Monday to Friday, 09:00-17:00 and Saturday. Requests to leave parcels in a “Wheelie Bin”, “a garden shed” or “In the Dog’s House” cannot be taken into account. When ordering; choose a place of work, neighbours address or friends/family if this is more convenient. The same rule should apply when we are asked to arrange collections.
When failed deliveries are returned by the third-party delivery organisation to Little Butterfly Toys. Com due to incorrect address information provided, a failure to react to delivery cards left by the courier or misplacement of the cards a charge for redelivery to the customer address is obligatory.
When proceeding to the checkout customers are obliged to choose a delivery zone that applies to their delivery address, not necessarily the billing address.
UK Mainland – £1.95 (£9.99 & under), £2.95 (£10 – £14.99), £3.95 (£15 – £49.99) and (Orders over £60 are FREE)
Northern Ireland – £9.99 (Orders over £80 are FREE)
Scottish Highlands & Offshore Islands – £14.99 (Orders over £90 are FREE)
Offshore Island’s include the Isle of Wight, Isle of Man, Channel Islands, Outer Hebrides, Isles of Scilly, etc.
REFUND / RETURNS POLICY
Little Butterfly Toys must be informed (in writing) within 72-hours of arrival of faulty, damaged or missing goods. Following this Little Butterfly Toys reserves the right to request photographic information of damaged or unsealed packages and will defer any compensation/refund/solution until done so.
All packages are checked for contents before dispatched and a packaging note checked internally.
We reserve the right as to whether or not faulty or damaged items are returned to our premises as on occasion the cost for returns may outweigh the value of goods.
Unwanted items can be returned within 14 days of delivery. However, dispatching costs for returns are the customer’s responsibility and Little Butterfly Toys cannot fund any of the return costs.
Returned items must be in a perfect condition for a refund to be issued. Refunds are issued by the same method of payment unless outside of a 60-day period, whereby a written cheque will be issued.
Refunds for unwanted items are subject to the subtraction of a 10% administration charge. Unwanted or unsuitable item/s should be returned in a resalable condition. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing if you wish to cancel within 14 working days, starting on the day after the goods are delivered to you.
If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. you at your cost.
Customers are able to contact returns department in writing to the following email firstname.lastname@example.org
Little Butterfly Toys. Com use packaging of the highest quality to ensure that your products are received undamaged. In the result of loss or damage please contact Little Butterfly Toys. Com immediately by telephone: 07548 517 834 or email email@example.com
If you are a consumer this clause does not affect or limit your statutory rights as a consumer.
At Little Butterfly Toys we respect your privacy. Our policy is to only use the personal information which you supply us when using our website or telephone services are listed below. Little Butterfly Toys does not pass on your details to third parties.
Little Butterfly Toys only collects and uses personal information you supply us for business purposes in order to:
1. Supply you with your order you placed with us and administrate or otherwise carry out our obligations in relation to any service or product that Little Butterfly Toys. Com supply. We reserve the right not to accept an order where a valid phone number is not provided.
2. Resolve problems in relation to any service or product that Little Butterfly Toys. Com supply, create and inform you of products or services that may better meet your needs.
3. If you do not wish to give your credit or debit card information over the internet, you can pay for your purchases by cheque. We will NEVER pass your credit card details to any other party.
Little Butterfly Toys does not pass any of your details onto Third Party. Little Butterfly Toys cannot be responsible for the privacy policies and practices of other Web sites even if you access those Web sites using links from our Web site; Little Butterfly Toys recommends that you check the policy of each web site you visit. In addition, if you linked to our Web site from a third party Web site, Little Butterfly Toys. Com cannot be responsible for the privacy policies and practices of the owners or operators or the third party Web site from which you linked to our Web site and recommend that you check the policy of that third party Web site and contact the owner or operator of such Web site if you have any questions.
Little Butterfly Toys. Com takes all reasonable care to ensure that the information published on this Web site is accurate and up-to-date. However, errors and omissions may occur and the user should not take the accuracy of the information completely for granted but should check directly with Little Butterfly Toys. Com. The material contained in this Web site is not to be relied upon as a statement or representation of fact.
Little Butterfly Toys. Com has no control over the use to which the information may be put by the reader or user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information. The material contained in this Web site is intended to be a guide only. The statutory rights of any individual or organisation dealing with Little Butterfly Toys. Com as a consumer or customer shall remain unaffected.
Website addresses listed on the links page are not under the control of Little Butterfly Toys. Com and Little Butterfly Toys. Com is not responsible for the contents of any linked site or any link contained in a linked site. Little Butterfly Toys. Com provides links to the user only as a convenience and the inclusion of any link does not imply any endorsement of the linked site by Little Butterfly Toys. Com.
Little Butterfly Toys. Com cannot and has not reviewed all the Web sites that may be linked to this Web site and cannot be held responsible or liable for their content. Users link to other Web sites at their own risk and use such Web sites according to the terms and conditions of use of such Web sites.
USE OF LOGO AND OTHER DOCUMENTS
WWW.LITTLEBUTTERFLY.ORG.UK AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS AND/OR ANY SOFTWARE PUBLISHED ON THIS WEB SITE FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND AND ARE SUBJECT TO CHANGE WITHOUT NOTICE.
THE ENTIRE RISK ARISING OUT OF THEIR USEAGE, REMAINS SOLELY WITH THE USER. IN NO EVENT SHALL Little Butterfly Toys. Com AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION), EVEN IF Little Butterfly Toys. Com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The name Little Butterfly Toys. Com or the Little Butterfly Toys. Com logo may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from Little Butterfly Toys. Com.
Little Butterfly Toys. Com makes no representations about the suitability of this information for any purpose whatsoever. It is provided ‘as is’ without express or implied warranty. Photographs and graphics are representative, may be used for illustration purposes only and should not be taken as a true representation of actual products/services.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
Little Butterfly Toys may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.
Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.